Terms of Use

1. Business Details

INcounting Ltd

NZBN: [请填写]

Address: [请填写公司地址]

Email: [email protected]

Phone: +64 [请填写电话号码]

Website: https://www.incounting.co.nz

2. Our Services

INcounting provides online services related to business data processing, accounting, and tax consultancy. These services may include automated data entry, bookkeeping support, tax preparation, financial reporting, and AI-enhanced insights to assist your business operations and compliance in New Zealand.

3. Acceptance of Terms

• 3.1 By signing in or registering an account on INcounting, or by accessing or using any part of our website, you agree to these Terms of Use and our Privacy Policy.
• 3.2 These Terms may be updated from time to time. The latest version is always available at the footer of our website.
• 3.3 INcounting reserves the right to change or discontinue services, pricing, or availability at any time.
• 3.4 “You” refers to both individuals and any business entity you represent. “We”, “us”, or “INcounting” refers to INcounting Ltd.
• 3.5 Your continued use of our services is contingent on maintaining an active user account and a sufficient deposit balance.

4. Payment and Invoicing

• 4.1 INcounting operates on a prepaid account model. Users are required to maintain a positive balance (prepaid deposit) before services can be rendered.
• 4.2 Service fees are deducted automatically from your deposit at the time services are performed. An invoice will be issued immediately and emailed to the registered email address.
• 4.3 You may request a refund of your remaining deposit at any time, and the balance will be returned within 7 working days to your nominated account.
• 4.4 Invoices include all applicable taxes, including GST (Goods and Services Tax). The GST amount will be shown clearly on each invoice.
• 4.5 INcounting may suspend services if your deposit is insufficient or payment authorization fails.

5. Credit Card and Payment Security

• 5.1 All payments are processed through secure third-party payment providers.
• 5.2 INcounting does not store any credit card details on our servers or systems.

6. Refund and Dispute Resolution

• 6.1 If you are dissatisfied with our services, please contact us within 14 days of service delivery to discuss your concerns.
• 6.2 In line with the New Zealand Consumer Guarantees Act 1993, you are entitled to a refund for any service with a major fault or failure that cannot be remedied.
• 6.3 Refunds for prepaid balances (deposits) are always available upon request, subject to deduction of fees for services already rendered.
• 6.4 If you experience issues, we recommend contacting us before withholding payment or initiating disputes.
• 6.5 If we are unable to resolve your concern informally, disputes may be referred to the New Zealand Disputes Tribunal or handled via arbitration.

7. Privacy and Data Use

• 7.1 Our Privacy Policy outlines how we collect, use, and protect your personal information.
• 7.2 We collect your name, business details, contact information (email, phone number), and payment information to provide our services.
• 7.3 This information is used solely for service delivery, billing, and support purposes.
• 7.4 INcounting does not sell or share your personal information with third parties, unless legally required.
• 7.5 You retain ownership of all data you upload. You grant us a license to store, transmit, analyze, and back up this data to:
  • Enable service delivery
  • Improve and develop our services
  • Communicate with you regarding your account or updates
  • Fulfill legal or security obligations

8. Confidential Information

• 8.1 We and you both agree to take reasonable precautions to protect each other's confidential information.
• 8.2 You agree not to disclose INcounting’s internal operations or systems without our consent, and vice versa.
• 8.3 Confidential information may only be disclosed to legal authorities when required by law.

9. Termination

• 9.1 We may suspend or terminate your access if:
  • Your deposit balance is insufficient
  • You breach these terms
  • Payment authorization is revoked
  • We are unable to provide services due to events beyond our control
• 9.2 If terminated for external reasons (e.g., force majeure), we will refund any remaining prepaid balance.
• 9.3 We may refuse service or terminate access if we receive reports of abuse, fraud, or unacceptable behavior, with or without notice.

10. Warranties and Disclaimers

• 10.1 All services are provided “as is” without warranties of any kind, except as required by law.
• 10.2 We do not guarantee uninterrupted access or that services will be error-free or virus-free.
• 10.3 We do not provide legal, tax, or accounting advice unless explicitly stated.

11. Limitation of Liability

• 11.1 Our total liability is limited to the amount you paid for services in the 12 months prior to the claim.
• 11.2 We are not liable for:
  • Indirect or consequential damages
  • Data loss, corruption, or breach
  • System outages or third-party service failures
• 11.3 These limitations apply even if we were advised of the possibility of such damages.

12. Additional Terms

• 12.1 You agree to provide accurate and up-to-date contact details.
• 12.2 You are responsible for securing your account credentials.
• 12.3 All intellectual property used in our services remains the property of INcounting unless otherwise stated.
• 12.4 You may not reproduce, redistribute, or create derivative works from our content or software.
• 12.5 We are not responsible for service interruptions caused by events outside our reasonable control.
• 12.6 Nothing in these terms excludes rights you may have under New Zealand law, including non-excludable consumer guarantees. Where permitted, our liability is limited to re-supply of the service or a refund.